FORGOT YOUR DETAILS?

CREATE ACCOUNT

FAQ

Got more questions?

Call us on 0203 745 6661

No1 for carpet cleaning in the UK

100% Satisfaction Guaranteed

Or call us on 0203 745 6661

PREV
NEXT

Need to book a cleaning job?

General FAQ

Yes, we offer 10% off all online bookings as well as loyalty reward discounts to all our existing customers.

Yes, we take cash payments.

Yes, but you must present a valid cheque guarantee card and ID before we begin.

Yes, we take card payments via Barclays' secured payment gateway.

Yes, if you cancel no less than 24 hours prior to the booked time of the job you will receive a full refund of your money. Cancellations received less than 24 hours of the booked time of the job will incur a £20 cancellation fee.

Yes, Please give us a call on 0203 745 6661 at least 24 hours before the arranged appointment time or send us an email to bookings@111cleaning.co.uk at least 48 hours before the arranged appointment time.

Yes, where possible we will try to accommodate for additional jobs.

We carry out strict checks such as criminal record background checks to ensure our staff are honest and trustworthy.

We understand that sometimes life can throw us unforeseen delays and we generally allow 30 minutes should you be late. A charge of £20 per hour will be added thereafter.

No, we can even pick up the keys from yourself or your Agent, complete the works at the property and return the keys at the end of the day.

Yes, we are fully insured and have a comprehensive public liability insurance provided by Simply Business.

Still Have More Questions?

Please fill in the form below and we will get back to you right away.

Carpet Cleaning FAQ

Yes, we will move cupboards, beds and wardrobes where possible. All we ask is that you move any personal valuables, fragile items and electronics.

Yes, our cleaning products are irritant free and safe for children and pets.

In most cases one session of carpet cleaning will do the job. In very rare circumstances where carpets are stained (not dirty) additional cleaning sessions may help to lighten the affected area.

Matt paint or water based paint will come out, but unfortunately gloss or oil based paint won't.

We require electricity and running cold or warm water.


TOP